Denver Hardwood Flooring Services Our Process
Step 1: Onsite Estimate
Alpine Flooring will need to have an estimator come to your home to look at your floor before we can give you a firm price for installing or refinishing. At this time we can discuss options for wood choice, colors and answer any questions you may have.
Step 2: Scheduling The Job
We usually need two to four weeks lead time to schedule a job. Contact us as soon as you know when you would like the work done, and we will do all we can to accommodate you. We rarely have to postpone a promised start-date for a job. However, Alpine Flooring cannot guarantee against unforeseen circumstances, which may force us to postpone.
We will always give as much notice as possible on such occasions, and will attempt to reschedule as soon as we can. We will give you a fairly accurate assessment of how long a job will take, but Alpine Flooring cannot be held liable if a job takes longer than the initial estimated duration.
A 50% down payment and signed contract are required to secure a scheduled start date. In the case of installations, an additional 25% of the total bid amount is due upon completion of the installation, prior to finishing.
Our sanding equipment requires 220-volt power on a 30 amp (minimum) circuit. Typically we can use the outlets for electric ranges or clothes dryers. If there is no 220-volt power readily available, please contact us to make alternative arrangements.
Alpine Flooring requires that our customers provide a key or a garage code to the jobsite in order to avoid costly and time-consuming delays. We will return your key via mail unless otherwise instructed.
Alpine Flooring requires a phone number where you can be reached during the day. If you plan to be out of town, please tell us how we may contact you, or arrange for someone to serve as your contact for us here in town. No additional (not specified on the contract) work will be performed without the customer's (or sub-contractor's) approval.
Step 3: Before We Begin
Floors must be completely cleared and cleaned prior to the commencement of work; we will not move furniture or appliances unless prior arrangements have been made with us.
Customers should consider removing existing floor coverings themselves but can opt for Alpine Flooring to do the work. Our customers must be aware that floors that are covered at the time of the estimate may require additional work that may not have been apparent to our estimator.
Removal of adhesive residue and/or paint is often necessary prior to refinishing, and Alpine Flooring will bill hourly plus materials and disposal for any such work. For new installations, the subfloor must be clear and clean; delays or subfloor preparation work will be billed hourly.
We understand that new construction and remodel projects can be messy; however, our work is of such a nature that we must minimize exposure to dirt and other contaminants. On a site where other construction or remodeling is in progress, we require that any and all dust- and dirt-producing activities be halted before we begin coating a floor.
Likewise, we require exclusive access to our work areas throughout the coating process; this will ensure that Alpine Flooring is solely accountable for keeping the finished floor contaminant-free. Any damages to the floor's surface which are caused by other construction activities may result in added repair charges.
Superficial scratches can often be eliminated by an additional coat of finish, but deeper scratches or gouges often require re-sanding the floor. Any paint or cleaning fluids that are spilled on the floor may also require additional work to remove.
Alpine Flooring disclaims liability for damages caused by other contractors and non-Alpine Flooring employees. In summation, a new wood floor is a significant investment, and proper planning and execution will ensure the best possible results
Step 4: Material Acclimatization
New wood must be stored on-site for at least one week prior to installation, allowing the wood to acclimatize to the temperature and moisture conditions of the house. This acclimatization will help minimize expansion and contraction in the future.
The jobsite must be maintained at a temperature no lower than 65 degrees Fahrenheit from the time the wood is delivered until the job is completed. New wood CANNOT be stored in a basement or garage. Any exceptions to these requirements may compromise the integrity of the finished product, for which Alpine Flooring disclaims all liability.
Our local wood distributors conveniently make on-site deliveries. It is imperative that the job-site be accessible to the delivery person so that the wood may be STORED INDOORS. Unfortunately, we are only given general delivery times (morning or afternoon), so we ask that our customers plan to meet the delivery person, leave a key somewhere on-site, or leave a door open. We require a 50% deposit before any materials are ordered.
Step 5: Dust and Clean Up
Alpine Flooring will attempt to minimize airborne dust during refinishing for the safety of the crews and the alleviation of clean-up by using a dust containment system. We will also hang plastic (if requested) in door openings adjacent to the work area and vacuum all horizontal surfaces in the work area.
We encourage our customers to take added precautions with dust-sensitive items, such as computers, other electronic equipment, dishes and glassware, art objects, and other items that could be damaged by dust. Whenever possible, such items should be removed far from the work area, and ideally covered with sheets or plastic.
Our customers should also mask off or disable all smoke alarms, as the fine sanding dust can cause false alarms. Heating and cooling vents must not be masked; we need the air circulation they provide, and we may need to control the temperature of the work area to facilitate the proper drying of our finishes.
We do recommend that you change your air filters once work is completed, or plan to do your scheduled heating/cooling system cleaning soon after our work is completed.
Customer Paint Touch-ups
Customers should be prepared to do some touch-up painting after our work is completed. We strive to be as careful as possible during our work, but some touch-up painting may be necessary.
Step 6: Getting Back In
After the final coat of finish is applied, light to normal foot traffic may resume in 24 hours (lighter is better for the first few days).
We recommend waiting 48 hours (if possible) before replacing furniture. Please consult with us directly before replacing area rugs.
Step 7: Billing
Any and all balances are due upon completion of work.
Delinquent accounts are subject to a flat $100 late fee, plus monthly interest at the highest rate allowed by law, without exception.
Or call: 303-884-8020